Privacy Policy

This Privacy Policy describes how we collect, use and in special cases share with third parties personal information you provide to Lotus Trading in order to obtain our products and accept our services in a store of our Company or on our website https://www.lotustrading.net.

This Privacy Policy expressly sets out the information we collect, the purpose for which it is collected and its uses, the options and rights you have regarding the use of your personal information and the way in which you view and update the data. that’s all.

1: What Information Do We Collect?

The information we collect through a special form that you fill out to obtain a Lotus Trading client account includes the following:

Name and surname,
Electronic Address (e-mail),
Date of birth,
Full Address,
Mobile or Landline Number,
Credit Card Number.

Additionally, for business or corporate accounts we collect the following further information:

Company name,
Tax Identification Number and Tax Office,
Website Name (optional),
Profession,
Name and Address of Branches (optional).

You can always choose what kind of personal information you wish to share with us. In case you choose not to provide us with some of the required information, as a result you may not be able to access our products and services.

2: Other Information We Collect Automatically.

When you use our website, we automatically collect some additional information, some of which may be personal data. These include information such as language settings, IP address, location, device settings, the operating system of the device you are connecting to, information about your activity, your shopping history, usage time, redirect URL, the status report, user information, browser version information, operating system, browsing result, browsing history, type of data you viewed. We may also collect data through cookies. For information on the use of cookies, see in detail the “Cookies Policy”of our website.

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We use the personal information we collect for the following purposes:

To make our products and services available to you.
To process and execute your orders. It is necessary for us to process your personal information in order to manage your account, to provide you with the products and services you desire and to answer any questions you may have when ordering.
To provide customer service.
To improve our website and online store. We collect data through cookies, we use them for a better possible shopping experience.
To develop and improve the variety and quality of our products, services, stores, IT systems, know-how and the way we communicate with you. This allows us to better serve you as users and customers.
To detect and prevent cases of impersonation, fraud, abuse of our services and other illegal activities. This way we ensure that you can use our services safely.
For marketing actions as permitted by applicable law. In the event that we use your personal information for direct marketing purposes, such as advertising newsletters and promotional communications for new products and services, contests or other promotions that we believe may be of interest to you, we include a deletion link that you can use if you do not you wish to receive such messages from us in the future.
For research purposes through the use of detailed data. Where appropriate, we may outsource such surveys in our own name and on our behalf. We may disclose or disclose the results of the research to third parties, strictly in a centralized and anonymous form.
For the management and settlement of legal disputes or complaints, for investigations of regulatory authorities, for the implementation of binding agreements or for compliance with lawful requests by law enforcement authorities, to the extent required by applicable law. In such cases, users’ personal information may be disclosed to third parties, such as law enforcement authorities, as permitted by applicable law.

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The legal basis for the collection and use of the information described above depends on the type of information and the context in which we collect it. We use your information under a variety of legal frameworks, including the execution of our contract with you, our legitimate business interests, compliance with our legal obligations or otherwise with your consent. In more detail, the legal bases for the collection and processing of your personal information are the following:

Execution of a contract: the use of your data may be necessary for the execution of the agreement between us.
Our legitimate business interests: we use the data for our legitimate interests, such as providing you with the best and most appropriate content for our website and stores, e-mail and newsletter, for the improvement and promotion of products and of our services, the content of our website, as well as for management purposes, fraud detection and any other legal purposes. When we use personal data to serve our legitimate interests, we always prioritize your rights and interests regarding the protection of your data over our own rights and interests.
Our obligations to comply with applicable law.
Your consent where and as required by applicable law (eg for direct marketing purposes). You may withdraw your consent at any time by contacting us at any of the addresses at the end of this Privacy Policy.

5: Disclosure of Personal Information to Third Parties

Disclosure of your personal information to third parties may occur when you use our services in the cases and under the conditions described in this section.

We do not transfer your personal data to third parties, except to those with whom we work and who are necessary or facilitate the provision of our services to you, and always under conditions that fully ensure that your personal information is not subject to any illegal processing, ie other than the purpose of the transmission in accordance with the above.

As part of our activities, we use third party providers, who provide services on our behalf. In particular, we may transmit personal information strictly for the purpose of executing your orders to:

Credit card providers to process a payment on your behalf from our online store
courier service providers to execute your orders

In exceptional cases, we may disclose your personal information to third parties if we believe disclosure is necessary in order to:

Comply with applicable law, regulation, or legal obligation.
Implement contracts, policies, agreements and / or terms of service.
Protect the security or integrity of our website, products and services.
Protect users or the public from harm or illegal activity
We respond to an emergency where we believe in good faith that we need to disclose information that will help prevent the death or serious injury of any person.

Lotus Trading will never sell, rent or otherwise share or disclose information about you to advertisers or to third parties other than those described in this Privacy Policy.

In all cases where your personal information is shared with third parties, Lotus Trading strictly restricts the use of this information for the specific purposes described above.

In any case, we invite you to carefully read the third party privacy policies in case you are promoted to third party websites through our website.

6: Storage & Security

Lotus Trading takes steps and procedures to prevent any unauthorized access or alteration, disclosure or destruction of your personal information. Our data hosting service providers are based in Greece.

Access to user data is not available to unauthorized employees of Lotus Trading. All Lotus Trading employees comply with the privacy policy of Lotus Trading employees and receive privacy and security training.

Although we apply technical safeguards to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we can not guarantee that your personal information, when transmitted over the Internet or stored on our systems, is also they will always be completely safe.

7: Data Retention Period

We retain your personal information for as long as we deem necessary in order to provide you with our products and services, to comply with applicable law, to resolve disputes with various parties and anything else necessary for the purposes of our business, including detecting and preventing fraud or other illegal activity All personal information we hold is subject to this Privacy Policy. If you have questions about a specific retention period for certain types of personal data, please contact us at the contact details below.

We retain account information for as long as your account is active. You can choose to cancel or update your account at any time. After you choose to cancel your account, we apply a thirty (30) day security window. During this period, the account information will be retained, although the account, of course, will no longer be active and you will not have access to our services. We will delete or animate your personal information after you delete your account, unless:

We must maintain them in order to comply with applicable legal provisions.
We must keep them as proof of our compliance with applicable law (for example, consent files for our Terms, Privacy Policy, etc.).
There is a pending issue, claim or dispute that obliges us to retain the relevant information until it is resolved.
The information must be held in the best interests of our legitimate business interests, such as fraud prevention and improving the safety and security of users. For example, information may need to be retained to prevent a user account that was deleted due to unsafe behavior or a security breach from being opened.

8: Your Choices and Rights

We want you to know how we use your personal information. This can be done in the following ways:

You can ask us for a copy of your personal information that we hold.
You can delete your account.
You can notify us of any changes to your personal information or you can ask us to correct any of your personal information.
In some cases, you may ask us to delete or prevent or restrict the processing of your personal information that we hold or to express your disagreement with certain ways of using your personal data.
In some cases you can also ask us to send personal information you have given us to a third party.

In cases where we use your personal information with your consent, you have the right to withdraw your consent at any time. In addition, in cases where we process your personal data on the basis of legal interest or public interest, you have the right to express your disagreement at any time with respect to this use of your personal data, in accordance with applicable law.

We rely on you to ensure that your personal information is complete, accurate and up to date.

9: Changes to the Privacy & Policy

We may modify or change this Privacy Policy from time to time. Whenever this happens, we will modify the update date at the top of this page accordingly. However, we encourage you to review this Privacy Policy periodically so that you are always informed about how we collect, process and protect your personal information. In case of significant changes of substance, we will inform you via e-mail or other appropriate and clear means and manner.

10: Contact Us

For any queries or information about this Privacy & Policy please contact us by email at [email protected] or please call us at +97147701382.